At Kent Sportswear we are committed to 100% customer satisfaction. Should you not be satisfied with any item you purchase we will gladly accept returns or exchanges within 30 days of arrival. All items should be returned in their original packaging, unworn, and with all Kent Sportswear tags still attached. Please take care while trying on garments.
To initiate a refund please email firstname.lastname@example.org, or use the contact form, with your order number to receive a return authorization number. We appreciate receiving your request within 30 days of the date you received your item. Without prior return approval we reserve the right to deny refunds to the sender. Any items that are returned to us in a damaged, used, or otherwise altered state may not be accepted and could be sent back to the sender.
To return your product for a refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received our team will review it and notify you of return status within 1-2 business days. We will send you a refund notification email confirming the refund if it is approved, or an e-mail with follow up questions should the situation dictate. Once approved, a credit will be applied to your original method of payment immediately. Actual reimbursement time to the credit card depends on the payment company or bank that issued the card. All payment companies and/or banks differ in the amount of time it takes to confirm a refund, so it will likely take a minimum of a few business days for the refund to show up on your bank statement.
To exchange your purchase, simply contact email@example.com, or use the contact form, to receive a return authorization number and place your new order. Exchange shipping is free! We will issue a pre-paid United States Postal Service return shipping label and e-mail it to you. Once the tracking number becomes active, we will ship your exchange within 1-2 business days.
If any item is defective, or damaged in shipping, we will issue a pre-paid United States Postal Service return shipping label and attempt to exchange it for the same product in the same size, subject to availability. If a damaged item cannot be replaced, we will offer a full refund or credit toward another item.
Damage due to regular wear and tear, or as a result of invalid cleaning methods not depicted on the care label are not considered defective.
Every effort has been made to ensure the colors of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of color is completely accurate. Color variations are not considered damage.
To cancel an order, please contact us as soon as possible as we strive to ship all product within 1-2 business days. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 1-2 business days. If your order has shipped, you will be responsible for returning it per the standard return policy, including return shipping costs. We will refund your payment once we have received the item(s) back from you and processed them at our warehouse per the standard return policy.
***Kent Sportswear reserves the right to limit or refuse to accept the return of all merchandise based on condition and of the terms noted above.***