At Kent Sportswear we strive for speed! All orders will be shipped for free from our Akron, Ohio location within 1-2 business days of placement by USPS First Class Package mail. This typically ensures delivery within 3-7 business days.
If you wish, USPS Priority Mail is available checkout for an additional fee. This is typically 2 day delivery. Though we still require 1-2 business days to process the order and make the shipment.
UPS shipping is also available for a calculated cost depending on your location.
Please note that orders placed after 5pm on Friday will not be processed until the following Monday. We also do not ship on national holidays.
Once your order has been shipped, you will receive an email with a tracking number. You can use that number to track your package through the USPS tracking system. Please note their system can often take some time to update.
Please provide a street address for guaranteed delivery. PO Box addresses will not be ensured delivery for packages of our size.
We are not responsible for any lost or stolen packages. If the tracking number shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with USPS or UPS.
Delivery dates for 'Free' and 'Ground' shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.
All shipments returned to us due to an incomplete/invalid shipping address are subject to a return shipping fee. Kent Sportswear is not responsible for return-to-sender fees. Please make certain that all information under your shipping address is correct before finalizing your order. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.